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PATIENT REFERENCE GROUP
Islip Medical Practice formed its
Patient Participation Group in 2005. Initially people with
particular interests were invited to attend. The group began with 12
members and our numbers have tended to fluctuate over the years.
Meetings have been held twice yearly and were chaired in rotation by
each partner in the practice. In 2011 we decided to re-launch the
group and offer a virtual patient reference group. A text message
was sent to all patients who have provided us with a mobile
telephone number inviting them to join an on line patient reference
group (VRG). The initial response was very encouraging and around
230 patients expressed an interest to participate (including those
who had responded via leaflet/letter).
In an effort ensure fair
representation we randomly selected a further 50 patients across all
categories who were not otherwise included and wrote inviting them
to participate.
Furthermore we produced a poster
in reception to advertise together with
invitation leaflets
which were distributed through reception. We use our practice
newsletter to keep patients informed and invite them to join.
Contact information together with some frequently asked questions is
also published on our website -
CLICK
HERE.
In October 2011 we emailed all 250
contacts the results of our
GP patient survey dated April 2010-March 2011 inviting them
to offer any views, feedback or suggestions they felt would help us
to improve our services. All email responses were collated for
consideration. From the responses we were able to prioritise the
views expressed and take the majority forward into a practice survey
via Survey Monkey. The following areas were identified.
- Insufficient information
being received from Practice Nurses
- What format would further
information from Practice Nurses be preferred?
- Awareness of text messaging
service/appointment reminders
- On line access to medical
records
- Access to GP telephone
consultations
- Confidentiality of reception
and dispensary area
- Practice Website.
Practice Survey (Survey Monkey) Results
Patient Reference Group Report
Patient Participation Group – FAQs
Contact Information and FAQs
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